Refund policy

At Sven & Yalva, we want every purchase to feel right for you and your child. If something doesn’t work out, we’re here to help—within the guidelines below.

1. RETURN WINDOW

• Returns are accepted within 7 days of delivery.
• The return request must be raised within this period through our customer support.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return:

• The product must be unused, unwashed, and unworn
• Original tag must be intact and not broken
• Product must be in original packaging
• No stains, odours, damage, or alterations

Returns that do not meet the above conditions will not be accepted.

3. REFUND POLICY

Refunds are only applicable if:

• The return request is made within 7 days
• The original product tag is intact and not broken
• The product passes our quality check upon return

Once approved:

Refunds will be processed to the original payment method

Processing time: 7–10 business days after inspection

Important: If the product tag is removed or damaged, the item will not qualify for a refund, even if returned within 7 days.

4. EXCHANGES

• Exchanges are subject to stock availability.
• Exchange requests must follow the same eligibility criteria as returns.
• If the requested size or product is unavailable, a refund or store credit may be offered at our discretion (only if tag is intact).

5. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Items with broken or removed tags
• Products purchased during sale or clearance, unless defective
• Items showing signs of use, washing, or damage

6. DAMAGED OR INCORRECT ORDERS

If you receive:

• A damaged product
• A wrong item

Please contact us within 48 hours of delivery with clear photos and order details.

We’ll arrange a replacement or refund after verification.

7. RETURN SHIPPING

• Return shipping costs are borne by the customer, unless the return is due to an error on our part.
• We recommend using a trackable courier service for returns.

8. CANCELLATIONS

• Orders can only be cancelled before dispatch.
• Once shipped, cancellation requests will be treated as return requests and evaluated as per this policy.

9. QUALITY CHECK & FINAL DECISION

All returned items undergo a quality inspection.

Sven & Yalva reserves the right to:

• Accept or reject a return
• Deny refunds if the product does not meet return conditions

Our decision in such cases will be final and binding.

10. CONTACT US

For any return or refund queries, reach out to us at:

📧 contact@rngv.in